Need help with Call Truth? Fill in the form below or email us.
Shows how many GoHighLevel “completed” calls were real conversations, per sub-account and per agent.
About Call Truth · Privacy Policy · Terms of Use
Installing
- Open Call Truth in the HighLevel Marketplace and click Install.
- Choose your agency and the sub-accounts to include, approve the read-only permissions and pick a plan (every plan has a 14-day free trial). There is nothing else to connect.
- Open the agency view or any sub-account and click Call Truth in the left menu. The last 30 days of calls are imported in the background, usually in a few minutes; new calls appear within seconds.
- In Settings (agency admins only), adjust the real-conversation threshold and, on Growth and Agency, add the email addresses that should receive the weekly digest.
How it works
LC Phone closes voicemails and unanswered calls as “completed”, so call counts, average duration and connect rates in HighLevel come out too high. Call Truth reads the call records of each sub-account (direction, status, duration and agent; never recordings, transcripts or message content) and reclassifies every call. The dashboard puts GHL “completed” next to Real conversations, with connect rate and average talk time, for the whole agency, each sub-account and each agent, over 7 or 30 days.
The threshold applies to all history immediately, because classes are worked out when you view the data. Agency admins can set it for the agency and override it per sub-account. Voicemail drops sent by workflows or campaigns are not dials, so they are left out of the counts unless you turn on Voicemail drops in Settings. Agency users see every sub-account; sub-account users see only their own.
Call classes
- Real conversation: Answered, with talk time at or above your threshold (30 seconds by default).
- Short: Answered, but shorter than the threshold.
- Voicemail: The call reached a voicemail box.
- Missed: Not answered, including calls HighLevel closed as “completed” with no talk time.
- Failed: Busy, failed or canceled.
Plans
- Starter, $29/month: up to 5 sub-accounts. Agency and sub-account dashboards, 7/30-day trends, adjustable threshold.
- Growth, $59/month: up to 25 sub-accounts. Plus agent ranking and the weekly email digest.
- Agency, $99/month: unlimited sub-accounts. Plus CSV export.
Plans are per agency install and billed monthly through the HighLevel Marketplace, with a 14-day free trial. Sub-accounts above the plan limit are shown as not covered, and their calls are not recorded until you upgrade.
Support form
Support: [email protected]. We reply on business days. Please include your agency name, the sub-account name or ID (if known) and describe the problem.
Uninstalling and data
Agency admins can uninstall Call Truth at any time from the HighLevel Marketplace (Settings → Integrations / My Apps). On uninstall:
- HighLevel revokes the app’s OAuth tokens. Call Truth acts on HighLevel’s uninstall event when it receives one, and otherwise detects the revoked tokens with a confirmed check, usually within a day. The stored tokens are then deleted and call recording and digest emails stop.
- Stored data for the agency — sub-account and agent names, call records (direction, status, duration, agent and a one-way hash of the contact), settings and digest recipient email addresses — is permanently deleted 30 days after uninstall, so a reinstall within that window keeps your history and settings.
- To have it deleted sooner, email [email protected] from the agency owner’s address.
We never store phone numbers, contact names, recordings or message content. See our Privacy Policy and Terms of Use.