Need help with Chegalo? See the step-by-step guide and the FAQ, or fill in the form below and email us.
Pre-orders and back-in-stock alerts on your Nuvemshop store: a badge and ship date on the product page, and an email when the sold-out product is back.
Getting started
- Turn it on in your store. On install, the app attaches its script to your store. The dashboard is in Portuguese and Spanish; the labels below are the Portuguese ones, with a translation. On “Início” (Home), check that the “Ativar na loja” (Activate in store) step is done and the “Avise-me ativo” (Back-in-stock alerts on) switch is on.
- Customise the form. In “Configurações” (Settings), adjust the texts, the colour and the link to your privacy policy, and check the preview.
- Send a test email. The test goes to your store’s contact email and shows how the alert reaches the shopper.
- See it in your store. Open a product with a sold-out variant: the form appears after the first scroll, tap or click.
- Create a pre-order (optional). In “Pré-venda” (Pre-order), pick the product and set the badge, the message and the estimated ship date. On Nuvemshop, set infinite stock on the variants you want to sell without stock: Chegalo does not change your stock.
You can review these steps at any time in “Ajuda” (Help), with the “Rever primeiros passos” (Review first steps) button. Changes in the dashboard usually take up to 15 minutes to show in your store, and can take up to 20.
FAQ
How does the back-in-stock alert work?
On a sold-out variant, the shopper leaves their email and ticks the consent box. When stock returns, they get an email with the product link. Each subscription gets a single alert; to be notified again, the shopper subscribes again.
Why does the form or badge only appear after I interact with the page?
The store script loads on the visitor’s first interaction (scroll, tap or click), so it doesn’t weigh on your store.
How do I pre-sell a product that is out of stock?
Chegalo does not change your stock. On Nuvemshop, set infinite stock on the variant; the app only shows the badge, the message and the estimated date, and warns you in the dashboard when this is still to be done. The badge appears on the product page, not in listings, the cart or checkout.
What are send waves?
When a product returns with only a few units, the app notifies at most 5 people per unit in stock (minimum 10) and waits a few hours before the next wave, instead of notifying the whole list at once. If stock runs out between waves, sending stops. On the Pro and Advanced plans you can adjust the factor and the interval.
What happens when I reach my plan limit?
Open subscriptions (including those awaiting confirmation): the form stops appearing in your store and the dashboard shows a notice with a button to change plan. Emails per month: subscriptions are still accepted and alerts go out on the 1st of next month or as soon as you change plan. With email confirmation on, the confirmation email also counts toward the limit; with no balance left, the new subscription is not confirmed and expires after 72 hours. Pre-orders: you cannot create more than your plan allows.
Can an alert be delayed?
Yes. Sending has daily and monthly limits. If the daily limit is reached, the dashboard shows how many alerts are waiting; they go out the next day, as long as the product still has stock.
How do I change plan?
In “Plano” (Plan), inside the app dashboard. Prices are in Brazilian reais (BRL) and changing plan from the app is only available for stores that bill in BRL; otherwise, write to [email protected]. There is a 14-day free trial.
Can the shopper cancel the alert? And their data?
Yes. Every email has a link to unsubscribe. Consent is recorded and data is deleted on request, in line with the LGPD. See the Privacy Policy.
Support form
We reply on business days. Please include your store’s name and URL and describe the problem.
Uninstalling and data
You can uninstall the app at any time from your store’s dashboard. Alerts stop immediately and your store’s data is deleted 30 days later. See how we handle data in our Privacy Policy and the conditions of use in our Terms.